Termos de uso - Site Blue Tree Hotels

1. OBJETIVO PRINCIPAL DO SITE DA BLUE TREE HOTELS

1.1. This website was developed with the aim of improving the relationship between BLUE TREE HOTELS and its customers and society in general (market, suppliers, partners, government authorities, consumer protection agencies, judicial bodies, investors and the general public), serving as an official channel for contact and dissemination of content produced by BLUE TREE HOTELS.

1.2. These Terms of Use apply to any visitor accessing the BLUE TREE HOTELS website and the websites of companies within the same economic group.


2. GLOSSARY

2.1. Para os fins destes Termos de Uso, consideraremos os seguintes termos:

  • • Anti-Spam: Sistema que evita correspondências não desejadas, como publicidade em massa, pelo bloqueio de mensagens ou as movendo para pasta específica.
  • Spider Application: A program developed to obtain information automatically from the internet, navigating the web as if it were a spider.
  • BLUE TREE HOTELS: hotel company, named BLUE TREE HOTELS RESORTS BRASIL S/A, legal entity registered with the CNPJ/MF under number 66.542.002/0001-10; website www.bluetree.com.br, contact email encarregado@bluetree.com.br
  • Layout: The overall look, design, and flow of a website.
  • Link: Terminology for internet address.
  • Logs: Records of user activities performed on the website.
  • Site: Refers to the electronic address www.bluetree.com.br and its subdomains. Site: Term for internet pages.
  • User: Any visitor who accesses the BLUE TREE HOTELS website.
  • Webmastering: This encompasses the creation, programming, development, control, and availability of web pages.

3. Accessible Content

3.1. Users of the BLUE TREE HOTELS website must have their own resources to access the internet and this website, whose visitation is limited to the content expressly offered, and are subject to the application of current Brazilian legislation and are obliged to repair any damages resulting from improper use, with the following being expressly prohibited:

a) Access to any programming areas of the website, its database, or any other set of information that is part of webmastering activities;

b) Realizar engenharia reversa, traduzir ou decompilar os códigos fontes utilizados que não forem abertos, com a finalidade de copiar, modificar, reproduzir, alugar, sublicenciar, publicar, divulgar, transmitir, emprestar, distribuir ou, de outra maneira, dispor das ferramentas de consulta deste site e de suas funcionalidades;

c) Using spider applications, or data mining applications, of any type or kind, as well as any other not specified here but which operates in an automated manner, either to perform mass operations or for any other purposes.


4. GENERAL INFORMATION ABOUT THE SITE AND ITS OPERATION

4.1. BLUE TREE HOTELS strives to maintain the continuous and permanent availability of this website to the public as it is currently available; however:

a) The right is reserved to make improvements and updates that may alter the structure or layout of the site, as it sees fit;

b) It is exempt from liability in the event that this website remains offline, or in the event of damage, loss or harm to users' equipment caused by system, server or internet connection failures, including actions of malicious software or code such as viruses, Trojan horses, and others that may, in any way, damage the equipment or connection of users as a result of accessing, using or browsing this website, as well as the transfer of data, files, images, texts, audios or videos contained therein.

4.2. BLUE TREE HOTELS is not responsible for the actions of users on its website, with each user being responsible according to their use of the platform.

4.3. All personal data entered in the contact or booking forms available on this website is treated with all necessary security and confidentiality, solely for the purpose of providing services by BLUE TREE HOTELS. BLUE TREE HOTELS does not transfer, share, make available, expose or sell personal data of users, clients or investors, whether entered on this website or provided personally at its physical premises. BLUE TREE HOTELS also does not pass on the personal data of website users to third parties or partners without their express authorization.


5. LINKS EXTERNOS

5.1. The website may provide external links for user access, but it does not perform any verification, control, approval, or guarantee of the suitability or accuracy of the information and data available on these links. Therefore, BLUE TREE HOTELS is not responsible for:

a) For any damages resulting from users accessing these external links;

b) For losses, damages or harm caused by delays, defects, errors or omissions that may exist in the systems or services provided or by visiting such websites or the functionalities offered there.

5.2. It is the users' responsibility to read the Terms of Use, Privacy Policy, and other legal documents of the websites accessed through external links that may be contained on the BLUE TREE HOTELS website, as well as to act in accordance with what is stipulated in those texts.


6. COMMUNICATION WITH USERS

6.1. BLUE TREE HOTELS may contact or send content to website users who wish to receive information related to its services or mission. To this end, it is essential that users provide correct and accurate data, and keep it updated. The user is entirely responsible for filling in their personal data and providing their information on the website. By providing their personal data on the website, the user gives their express consent for BLUE TREE HOTELS to process such information.

6.2. It is the sole responsibility of users to adjust their anti-spam systems so that they do not interfere with receiving communications and content from BLUE TREE HOTELS, and no excuse will be accepted if access to any email is prevented due to such blocking or similar filtering.

6.3. Any contact with BLUE TREE HOTELS should be made primarily via email to encarregado@bluetree.com.br

6.4. Communications made with BLUE TREE HOTELS will be answered during business hours (weekdays, from 9:00 am to 6:00 pm).


7. PRIVACIDADE DOS USUÁRIOS

7.1. A BLUE TREE HOTELS possui uma Política de Privacidade que regula o tratamento dado às informações de cadastro e demais informações e dados coletados. É dever dos usuários do site conhecer este documento.

7.2. By accessing this website, users expressly and unequivocally agree to these Terms of Use and the Privacy Policy, which is an integral part of this document and can be accessed via the specific link indicated in the website footer.

7.3. The website stores specific cookies in order to enhance the user's browsing experience. Details regarding the collection, storage, and processing of cookies are described in the Privacy Policy.

7.4. Caso alguma disposição da Política de Privacidade conflitar com qualquer outra do presente documento, deverá prevalecer o descrito na norma mais específica.

7.5. Should the user have any doubts, complaints, questions, clarifications, or requests regarding the processing of their personal data by BLUE TREE HOTELS, they should contact the Data Protection Officer, in accordance with the LGPD - General Law on the Processing of Personal Data (Law No. 13.709/2018), via email at encarregado@bluetree.com.br.


8. COPYRIGHT AND INTELLECTUAL PROPERTY

8.1. Ao acessar este site, os usuários se comprometem a respeitar todos os direitos de propriedade intelectual e os direitos decorrentes da proteção de marcas, patentes e/ou desenhos industriais, depositados ou registrados em nome de BLUE TREE HOTELS, bem como todos os direitos referentes a terceiros que porventura estejam, ou estiveram, de alguma forma, disponíveis neste site.

8.2. The content provided by BLUE TREE HOTELS, intended to optimize the relationship with its clients and present specific content to those interested, such as, but not limited to, articles, videos, manuals, e-books, texts, podcasts, audios, phrases, artistic or literary-musical works, press releases, images, and sound files, is protected by intellectual property rights, and under no circumstances do users acquire any rights over it. Users are only permitted to make personal archives of the content provided, unless expressly authorized for specific purposes by the holders of the respective intellectual property and image rights.

8.3. Qualquer reutilização do material autorizado deverá ser objeto de uma nova autorização de BLUE TREE HOTELS.

8.4. Authorization to use the requested material may not be transferred to third parties, even if they are linked to the authorized party for any reason.

8.5. Quaisquer usos não contemplados na mencionada autorização poderão ser considerados como atos ilícitos e sujeitos às penas previstas na legislação em vigor e de condenação à indenização ou ressarcimento de quem sofrer prejuízos.

8.6. Reproduction, distribution, printing of copies for distribution and dissemination, in whole or in part, of the texts, articles, videos, images, e-books, audios, podcasts, brochures and other materials that make up this website is authorized, provided that the content is not altered, partitioned or otherwise manipulated in a way that makes it impossible to faithfully and accurately understand its content and purpose, except for specific provisions for each content on its own page, and provided that the source “BLUE TREE HOTELS” – www.bluetree.com.br is mentioned.

8.7. Users assume all civil and/or criminal liability for the improper use of data and content published on the website, including but not limited to information, texts, graphics, trademarks, works, and images.

8.8. O uso comercial da expressão “BLUE TREE HOTELS”, tais como marcas, nomes empresariais ou nomes de domínio, além dos conteúdos das telas do site, assim como os programas, bancos de dados, redes e seus arquivos são de propriedade de BLUE TREE HOTELS e estão protegidos pelas leis e tratados internacionais de direito autoral, marcas, patentes, modelos e desenhos industriais.

8.9. The eventual removal of any content or functionality from this website as a result of any complaint should always be understood as a demonstration of our intention to avoid unpleasantness and never as an admission of guilt or any infringement by BLUE TREE HOTELS of the rights of third parties.

8.10. If the user submits content or ideas to BLUE TREE HOTELS through this website or the channels disclosed on it, concerning ideas for new products or services, improvements to existing ones, advertising campaigns, or any other marketing action, they will cease to belong to the user's intangible assets and will become the property of BLUE TREE HOTELS, and no claim can be made in this regard, especially no monetary compensation for what was submitted or revisions to the models used.


9. CUSTOMER SERVICE AND SUPPORT

9.1. If there are any questions about the conditions established in these Terms or any content on this website, the user should send an email to encarregado@bluetree.com.br.


10. MODIFICAÇÕES DESTES TERMOS E CONDIÇÕES

10.1. These Terms are subject to constant improvement and enhancement. Therefore, BLUE TREE HOTELS reserves the right to unilaterally modify this document and its Privacy Policy at any time.

10.2. By browsing this website, you expressly agree to be guided by these Terms of Use and the Privacy Policy, fully accepting both documents, which are in effect on the date of this request, and therefore you should check them each time you visit this website.


11. GENERAL PROVISIONS

11.1. Tolerance of any eventual breach of any of the clauses and conditions of this instrument shall not constitute a novation of the obligations stipulated herein, nor shall it prevent or inhibit the enforceability of the same at any time.

11.2. This website is based on the official time in Brasília/DF, Brazil.

11.3. Caso alguma disposição destes Termos de Uso seja considerada ilegítima por autoridade da localidade que o usuário acessa o site, ou mantém vínculo, as demais condições permanecerão em pleno vigor e efeito até segunda ordem.


12. APPLICABLE LAW AND JURISDICTION

12.1. The Terms and Conditions of Use described herein are interpreted according to Brazilian law, in the Portuguese language, and the Court of the District of São Paulo/SP is chosen, with express waiver of any other, however privileged it may be, to resolve any doubt, pending matter or litigation arising from this document.


13. REVISIONS

Este regulamento será revisado anualmente ou sempre que houver alguma alteração que afete o mesmo.